FAQ

MOST ASKED

When will I be charged?


We will charge you upfront for your selected period(i.e. 1 or 12 month subscriptions) upon subscribing. We will automatically renew your subscription after each billing period on the same day of the respective month that youi signed up on.




Do I get billed for multiple month subscriptions upfront?


Yes. We offer special discounts for multiple month subscriptions. However, in order to qualify for these special subscription rates you have to pay the entire period upfront.

  • 12 months: £108.24 (£9.02/month - Save £11.64, Free Shipping BEST VALUE)




When do we ship?


Shipping takes place on the 15th of the month ongoing.




When can I expect my Perfume Parcel to arrive?


Monthly fragrances ship on the 15th of each month. Please allow 7-10 business days in transit for your order to arrive.





PERFUME PARCEL SUBSCRIPTION BOX

Can I send my fragrance to someone else?


Yes. If you want to send the next fragrance to a friend, just log into your account and change the shipping address before the 5th of the month. Just remember to log in again after the 15th of the month and change it back (or they will continue to receive your orders).




How do I subscribe?


Visit www.perfumeparcel.co.uk choose your package and follow the on screen instructions




Are your fragrances fakes/copies


No. Our fragrances are 'Inspired by' the designer brands, All our fragrances are OUR originals. We used existing brands as a starting point, but they are not exactly the same....even though they DO smell very similar! Thats why they are so popular. They are NOT imitations. Imitations are products that are designed to 'fool' people into thinking it is a brand name when it is not. Our fragrances are made and manufactured in the same factories as the designer brands. We do not pay for celebrity endoresments and fancy bottles




What about copyright?


Because the fragrance is made from scratch, there are no copyright issues. The fragrances are 'inspired by' the designer brands.




Are the ingredients safe?


Our fragrances do not contain chemicals and so are very safe for the skin. It is advised to test the fragrance before using it properly.




Are the ingredients tested on animals?


None of the ingredients are tested on animals.




Are the ingredients Vegan Friendly?


Yes. Our frangrances are 100% natural aprt from 2 ingredients: musk and ambergris which are usually derived from animals, however we use a synthetic alternative instead.




Are the fragrances long lasting?


Yes. Our fragrances contain 20% essential oils putting the in the parfum strength catagory.




Why cant we smell the fragrance on ourselves after a while?


After a few breaths, the receptors in your nose switch off. The intensity of the smell fades away, since your brain has perceived the scent to be non-threatening. A non-threatening scent does not need our attention therefore our brain allows the scent to 'fade'......however everyone you meet will still smell the fragrance, even when you cant!




What comes in each monthly shipment?


Each month you will receive a 10ml spray filled with a mystery fragrance. It works out to be 150 sprays, and this is enough fragrance to apply twice daily for 30 days. You will also receive a fragrance card, this will tell you what designer fragrance it is inspired by.




How do I cancel my subscription?


Buu...we'll miss you! To cancel your automatic renewal, email us at perfumeparcel@gmail.com with a subject line of 'Cancel Subscription.' Perfume Parcel tries to process cancellation requests within seven business days from the receipt of the cancellation request. If you cancel, you can use your subscription until the end of the subscription term you have paid for. Please remember to cancel before the 1st of the month so you are not charged for that month. If you choose to cancel a prepaid 3 or 12 month subscription, you may use your Perfume Parcel subscription until the end of your then-current subscription term which has been paid in full. Please note, we cannot offer refunds for the remaining months left in a subscription.




What are my subscription options?


You can choose month by month, or get even better vcalue with our multiple month subscription option. We offer a 12-month subscription.





BILLING

What happens if I purchase a prepaid subscription?


Your subscription will be automatically renewed for the same length of time.




When will I be charged?


We will charge you upfront for your selected period (i.e. 1 or 12 moth subscriptions) upon subscribing. We will automatically renew your subscription after each billing period on the day you subscribed of the respective month.




How do I update my payment method information on file?


Currently, if you purchase a recurring subscription you cannot update your credit card details. To edit the details, the plan must be cancelled and purchased again.




What forms of payment can I use for my monthly Perfume Parcel?


We currently accept Paypal, Credit Cards (Visa and Matercard) and Debit Cards




What is the monthly cost for Perfume Parcel?


Monthly cost is £9.99 including Free Shipping but you can get even better value with our multiple month subscription option:

  • 12 months: £108.24 (£9.02/month - Save £11.64, Free Shipping BEST VALUE)
There are no hidden fees or additional charges for Shipping & Handling




Where does Perfume Parcel ship?


We currently ship to the UK only.




Can I track my order?


Not at the moment. We will be implementing this soon.




How much does shipping cost?


Shipping for Perfume Parcel is free!




When can I expect my Perfume Fragrance to arrive?


Monthly fragrances ship on the 15th of each month. Please allow 7-10 business days in transit for your order to arrive.





RETURNS & REFUNDS

Can I ship directly to a gift recipient?


Yes, at checkout you will be able to select where you want the order to be shipped to.




What is your return policy?


We are not able to accept returns on Perfume Parcel subscription fragrances.




Do you offer refunds?


We do not offer refunds or returns on subscriptions of any kind.





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